Terms of Service

Last updated: June 30, 2026 Effective: June 30, 2026

Welcome to TixMemo. These Terms govern your download, installation, registration, sign-in and use of the app and related services.

Please read these Terms and the Privacy Policy carefully. By registering, signing in or using the service, you agree to these Terms.

1. Service

TixMemo is a ticket-stub organizer and show diary for concerts, festivals, plays, musicals, dance performances, live house gigs and similar live events. Features may include:

• account registration, sign-in, profile, password and binding management;
• photo upload and cloud storage for stubs, order screenshots and live photos;
• record management for title, date, venue, seat, price, mood, rating, notes and tags;
• local OCR, AI ticket recognition, batch import, keyword and tag search;
• venue search, nearby venues, calendar subscriptions, stats, share images and widgets;
• PRO membership, entitlement restore, activation codes and campaign benefits;
• app updates, support, feedback and account deletion.

We may adjust, suspend or discontinue features due to product iteration, platform review, legal requirements or operational needs.

2. Accounts and security

You may register and sign in using a phone number, email, password or other supported method. With code sign-in, an unregistered phone number or email may create an account after you accept the Terms and Privacy Policy.

You are responsible for keeping your account, password, verification codes, devices and calendar subscription links secure. You are responsible for activity under your account unless the law provides otherwise.

If you notice abnormal sign-in, account theft or other security risks, change your password or contact us promptly.

3. Your content

You or the original rights holder retain ownership of the content you create, upload or sync, including photos, text, ticket records, tags, notes and venue information. You must ensure you have the right to store and use that content and that it does not infringe others’ rights.

To provide the service, you grant us a limited license to store, copy, transmit, compress, display, back up, sync, recognize and secure-process your content as necessary. This license is only for service operation, safety, dispute handling and legal compliance. It does not transfer ownership to us.

Do not upload ID documents, bank cards, medical records, children’s personal information, other people’s private information, trade secrets, illegal content or content you do not have the right to process.

4. AI recognition and OCR

AI recognition and OCR are input helpers. Results may be wrong, incomplete or formatted incorrectly. You should review the result before saving records.

When you choose AI ticket recognition, the app may upload the image to cloud storage and call partner AI capabilities through our server. The configured ticket-recognition provider in the code is Xiaomi MiMo AI. You understand that image URLs, prompts, tag candidates and request parameters may be submitted as necessary for recognition.

You may not use AI/OCR features to upload, recognize or process illegal, infringing, sensitive or platform-violating content. We may restrict or terminate misuse.

5. Cloud sync, storage and calendar subscriptions

The app supports local storage and cloud sync. When you sign in and use upload, sync, AI recognition or device recovery, records, images and related metadata are uploaded to our servers and cloud storage.

Calendar subscription creates a link that can expose part of your show schedule. Keep the link private. You can disable or reset it in the app.

We work to keep data and services stable, but cloud sync, network transmission, third-party services and local devices may still experience interruption, delay or data errors. Please keep your own backups for important content.

6. Permissions and device features

The app may request camera, photo/image, storage, location, file access, app installation or calendar-related capabilities. Permission usage is described in the Privacy Policy and system prompts.

You may deny or revoke permissions. Related features such as taking photos, selecting images, upload, AI recognition, nearby venues, saving share images or APK self-updates may stop working.

7. PRO membership, payments and subscriptions

Some advanced features may require PRO membership, such as higher image quotas, AI recognition, batch import, more share templates, more tags or calendar sync. Actual benefits, limits, prices, duration and campaign rules are shown in the app.

Payment channels

The project chooses payment flow by distribution channel:

• App Store or Google Play builds use Apple StoreKit or Google Play Billing for in-app purchase, subscription, restore and receipt verification;
• website, domestic Android store or other non-store builds may use Afdian, QR payment, manual support or another non-store channel.

Prices, product type, renewal rules, refund rules and activation timing may differ by channel. The app page, app store page, payment platform page and in-app display prevail.

Auto-renewal and cancellation

Non-store PRO purchases are usually one-time or manually activated, and renewal is your choice after expiry.

App Store or Google Play builds may use store subscription products. If the product page shows an auto-renewing subscription, renewal, cancellation, refund, billing and subscription management are handled under the relevant app store rules. Manage those subscriptions in your Apple ID or Google Play account.

Receipt verification and entitlement

The client does not treat local store callbacks as final proof of entitlement. Membership activation is based on backend receipt verification and membership status. Network delays, payment platform delays, app store notifications or risk review may delay activation. Refresh later or contact us if needed.

Digital benefits and refunds

PRO is a digital service benefit. Unless required by law, app store rules or payment platform rules, activated or used digital benefits may not support no-reason refunds. For accidental purchases, duplicate payments or missing activation, contact us promptly and we will assist within a reasonable scope.

8. Acceptable use

You must not use the service to:

• publish, upload or distribute illegal content or content harming national security or public order;
• upload pornographic, violent, terrorist, gambling, fraudulent, infringing, hateful, harassing or spam content;
• infringe privacy, portrait, reputation, intellectual property or other rights;
• scrape, attack, interfere with, reverse engineer, crack, bypass permissions or abuse APIs without authorization;
• forge transactions, membership, verification codes or device information, or exploit vulnerabilities for improper gain;
• otherwise violate law, these Terms, platform rules or public order and good customs.

9. Enforcement

If you violate these Terms, law or platform rules, we may:

• warn you or request correction;
• delete, block or restrict content;
• restrict AI, upload, sync, membership, sign-in or other features;
• suspend or terminate the account;
• preserve evidence and provide necessary information to regulators, courts or rights holders as required by law;
• pursue legal responsibility.

10. Account deletion and termination

You can delete your account in the app via My → Settings → Delete Account. See Account Deletion for the flow, effects and data handling rules.

Deletion requires SMS code or login password verification. After successful deletion, the account is disabled, sessions are removed, and you can no longer access cloud records, images, membership benefits or sync services under that account. The linked phone/email cannot be used to register again for 15 days.

We may suspend or terminate service if the account is inactive for a long time, presents security risk, violates these Terms or law, or if service can no longer be provided due to force majeure, platform rules or operational changes.

11. Intellectual property

The app software, interface, brand, icons, documents, pages, layout, code and related content are owned by us or relevant rights holders. Without permission, you may not copy, modify, distribute, rent, sell, reverse engineer or otherwise infringe them.

You keep lawful rights to your uploaded content, but you may not use the service to infringe our or third parties’ intellectual property.

12. Disclaimers and limits

To the extent permitted by law, the service is provided as is and as available. We work to maintain availability and security, but are not responsible beyond legal requirements for:

• interruption or loss caused by force majeure, policy changes, third-party services, network failure or device failure;
• loss caused by your deletion, misuse, account disclosure, public subscription links or device damage;
• inaccurate AI/OCR results causing record errors;
• third-party service rules or failures from app stores, payment platforms, cloud services, map/location providers or AI platforms;
• indirect losses, expected-profit losses or data recovery costs not caused by our intentional misconduct or gross negligence.

Mandatory consumer, privacy or other legal obligations still apply.

13. Minors

Users under 18 should read and use the service under guardian guidance. Guardians should supervise use and avoid uploading sensitive personal information, payment information or inappropriate content.

14. Changes

We may update these Terms due to legal requirements, feature changes, third-party service changes or operational needs. Updated Terms will be posted on the website or in the app. If changes materially affect your rights, we will provide reasonable notice. Continued use after changes means you accept the updated Terms.

15. Contact

For questions about these Terms, account, membership, payment or deletion, contact:

• Email: ticket@hteamwork.com
• WeChat: hexiyangwxh