Login help
We've rounded up common questions about accounts, deletion, AI recognition and compliant use.
Q: I didn't receive the verification code, what should I do?
Please double-check your phone number and network connection, then try again. If you still haven't received a code after three attempts, reach out to the author on WeChat (hexiyangwxh) for help.
Q: It says "account or password incorrect", what now?
Please make sure you entered everything correctly. If you forgot your password, you can sign in with your phone-number verification code, then set a new password in Settings.
Q: Why does it say my phone number is in a deletion cooldown?
After an account is deleted, the same phone number enters a 15-day cooldown before it can be used to register again. Please try again once the cooldown ends.
Q: How do I delete my account?
In the app, go to Me → Settings → Delete account, verify your identity via SMS code or login password, then submit. After deletion, your data is handled per the Privacy Policy.
Q: How does AI recognition handle my photos?
When you use AI recognition, the ticket photo is sent to our AI partner only to extract the show name, date, venue and similar details — see the Privacy Policy. Please don't upload ID cards, bank cards or any illegal content.
Q: What happens if I upload illegal content?
We will remove it immediately and may warn you, restrict features, or suspend or terminate your account depending on severity. Serious cases will be reported to the relevant authorities — see the Terms of Service.
Q: What if I run into another login issue?
Please contact the author on WeChat (hexiyangwxh, mention "TixMemo") with the details. Replies usually come within one business day.